The Fondazione Sozzani website (the “Site”) is operated by Fondazione Sozzani – recognized by Regione Lombardia under the decree number 572 on 29/12/2016 through the company CSE srl, registered in Italy with registered office at via Tazzoli 3, 20154 Milan, VAT number 11291400965.
Process of the order
You place an order on the site by following the on-screen instructions on the web page displaying the product you are interested in to. a) Select the relevant product options when prompted and add the products to your basket and, once you have finished selecting the products you wish to purchase. b) Enter your delivery and payment details. Our order process allows you to check and amend your order before submitting it. Please take the time to read and check your order carefully at each stage of the order process. When you place an order for a product, we will require your payment details in order to pre-authorize payment with your bank, but your payment pre-authorization will not be processed until we have confirmed availability of the product to you. When you place your order at the end of the online checkout process (e.g., when you click on ‘submit’ or ‘confirm’), we will acknowledge it by email (“Acknowledgement”). This acknowledgement does not, however, mean that your order has been accepted. We may contact you to say that we do not accept your order, for the following reasons: – the products are unavailable; – we cannot authorize your payment; – you are not allowed to buy the products from us; – we are not allowed to sell the products to you; – you have ordered too many products; – there has been a mistake on the pricing or description of the products. If we are unable to supply you with a product, for example because that product is not in stock, or no longer available, or because of an error in the price on our site, we will inform you of this by email and we will not process your order. If the product is not available, the payment pre-authorization will be removed, and your bank details will not be retained.
Order and dispatch confirmation
Product availability will be confirmed to you by email within 7 days (“Order Confirmation”). Once you have our order confirmation, your payment will be charged. If following order confirmation and process of your payment the product is no longer available, we shall refund any payment taken from you using the credit or debit card you used to pay for the product. You shall receive a dispatch confirmation from us once your product has been dispatched for delivery (“Dispatch Confirmation”).
You can only pay for products using a debit card or credit card. We accept payment with: Visa, MasterCard, AmEx, PayPal and Apple Pay. We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorized access to any information that you give us. Your credit card or debit card will only be charged when the products are dispatched. If you think that a payment which has been debited from your debit card or credit card is wrong, please contact us promptly to let us know writing at email@example.com.
The cost of delivery shall be as notified to you before you place your order. We shall deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which your order is confirmed. If the supply of the products is delayed by an event outside our control, we shall contact you as soon as possible to let you know and take steps to minimize the effect of the delay. In doing so, we shall not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. Delivery will be completed when the products are delivered to the address supplied by you. Please note that occasionally, where multiple products have been ordered, these may be delivered to you separately, on different days. The products will be your responsibility from the completion of delivery. In other words, the risk in the products passes to you when you take possession of the products. You own the products once we have received payment in full, including all applicable delivery charges.
Delivery charges on your order and in your order confirmation are estimates. We reserve the right to amend the delivery charges and will advise you of any changes once we have received your order. Lead times for delivery may vary, depending on the delivery location. For some territories, such as the Asia, South America and Australasia, delivery charges may be based on delivery to port and you may need to arrange collection, provision of necessary documentation and customs clearance. We will advise you of this once we have reviewed your order. If your delivery address is not within the UE, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance are the responsibility of the customer. You should note that customs policies vary widely from country to country; the Fondazione Sozzani advises you contact your local customs office for further information. You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
RETURN, REFUND AND CANCELLATION
Returns are only accepted for products purchased directly from our Site. We will pay the costs of return: – if the products are faulty or misdescribed; – if you are cancelling the order because we have told you of an upcoming change to the product or these Online Shop Terms, an error in pricing or description, a delay in delivery due to events outside our control. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. If you do choose to return, please contact customer services on by email at firstname.lastname@example.org to request a return label or to arrange collection.
We will process the refund due to you using the credit or debit card you used to pay for the product and refunds will be processed without undue delay, and in any event no later than 14 days after we receive the returned product. You must return the products to us in accordance with the Shipping and Returns Policy and within 14 days of receipt, unless the products were split into different deliveries over different days in which case you must return the products within 14 days from the date the last product was received, in the original packaging and including any certificates provided with the product; In the time you have a legal obligation to keep the products in your possession and to take reasonable care of the products while in your possession. If the value of the product is diminished as a result of your handling of the product beyond what is necessary to establish the nature, characteristics and functioning of the product, we may recover that amount from you, up to the value of the product, by either: – deducting that amount from the refund due to you; or – otherwise requiring you to reimburse this amount.
Cancellation of the order
We may cancel the order for a product at any time by writing to you if you do not reply within a reasonable time. You can cancel the order if any products are delivered late. If the estimated delivery deadline is missed, then you may treat the contract as at an end straight away if any the following applies: – delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or – you told us before we accepted your order that delivery within the delivery deadline was essential. We will refund any money you have paid in advance for products not provided.
Copy, then complete and return this form only if you wish to cancel your order. To: Fondazione Sozzani Corso Como 10 20154 Milano +39 02.653531 email@example.com I/We*, hereby give notice that I/we* cancel my/our* contract of sale of the following product: Order number _____________________ Ordered on _____________________/Received on _____________________ Name of consumer(s)*: _____________________ Address of consumer(s)*: _____________________ Signature of consumer(s)* (only if this form is notified on paper): _____________________ Date: _____________________ *(delete as appropriate)
Price of the product
The price to be paid for a product (which includes VAT) will be the price as quoted on our site when you place your order. We take all reasonable care to ensure that the price of the Product advised to you is correct. Prices for our products may change from time to time, but changes will not affect any order for which we have issued an order confirmation. The price of a product does not include delivery charges. Our delivery charges are as quoted on our site and may be subject to variation from time to time. Delivery options and charges will be notified to you on the site before you place your order. If the rate of VAT changes between the date of your order and the date of the order confirmation we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
Nature of the product
While we try to make sure that the colors of our products are displayed accurately on the site, the actual colors that you see on your computer may vary depending on the monitor that you use. We must provide you with products that comply with your legal rights. The packaging of the products may be different from that shown on the site. If we can’t supply certain products, we may need to substitute them with alternative products of equal or better standard and value. In this case: – we will let you know if we intend to do this, but this may not always be possible; – you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.